Apache OpenOffice (AOO) Bugzilla – Full Text Issue Listing |
Summary: | Reporting issues is far too much hassle | ||
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Product: | *Testproduct | Reporter: | adamalton <adamalton> |
Component: | ui | Assignee: | issues@test <issues> |
Status: | CLOSED WONT_FIX | QA Contact: | issues@test <issues> |
Severity: | Trivial | ||
Priority: | P3 | CC: | eric.savary, issues |
Version: | OOo 1.0.1 | ||
Target Milestone: | not determined | ||
Hardware: | Mac | ||
OS: | All | ||
Issue Type: | ENHANCEMENT | Latest Confirmation in: | --- |
Developer Difficulty: | --- |
Description
adamalton
2008-08-21 14:57:05 UTC
You are mixing up 3 different things here: - Feedback - Support - Bug/Enhancement report. The issue tracker is for bugs end enhancements *only*. (I'll make short on your comment about Apple because it's also not the purpose of this tool to discuss the website of other companies) I think you mention: http://www.apple.com/feedback/macosx.html The header says: "Use the form below to send us your comments. We read all feedback carefully, *but please note that we cannot respond to the comments you submit*." So the feedback form gives the user to express itself and to feel better after "having told Apple" what he thinks. The feedback must not have any concrete consequence - and I doubt it will - helping the user (support) or making the product better (bug report and fix). What you want is already available over mailing lists like users@... (support) or discuss@... This tool here is for technical reports. It is for people who found a problem which they have analyzed prior to sending it to us. The whole procedure including registration and fill in of all the fields is not made to be easy or not, it is there to guarantee a contact to the reporter and a detailed and precise report which we can handle quickly. What's the use of a bug report system if everybody can spam us with "Yesterday OOo crashed. Goodbye!" without any way for us to ask back for more or having more details? Conclusion: the aim of the issue tracker is not to help everybody but to give people who *want* to help us make OOo better and have, yes, enough technical background to do so, the opportunity to send us valuable information. closed |