Issue 118782 - installation error messages
Summary: installation error messages
Status: CLOSED NOT_AN_OOO_ISSUE
Alias: None
Product: *Testproduct
Classification: Test
Component: another (show other issues)
Version: OOo 2.4 RC6
Hardware: PC Windows Vista
: P5 (lowest) Critical (vote)
Target Milestone: not determined
Assignee: issues@test
QA Contact:
URL:
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Reported: 2012-01-13 13:47 UTC by Bette Luksha-gammell
Modified: 2012-01-25 09:21 UTC (History)
2 users (show)

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Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description Bette Luksha-gammell 2012-01-13 13:47:03 UTC 
The installation wizard reaches the point where the message reads; " Please
wait while the Installation Wizard installs OpenOffice.org 3.3. This may take
several minutes."
After about a minute another message appears reading; " Please exit
OpenOffice.org 3.2 and the OpenOffice.org 3.2 Quickstarter before you continue.
If you are using a multi-user system, also make sure that no other user has
OpenOffice.org 3.3 open." This message itself interrupts the installation.
If I respond to this message iether by clicking on "OK" or clicking the close
button then the Installation Wizard window reads; "Installation wizard
completed"
and underneath; " The wizard was interrupted before OpenOffice.org 3.3 could be
completely installed. Your system has not been modified. To complete
installation at another time, please run setup again."
In the mean time I cannot access any Open Office documents because my version
3.2 has been rendered inoperable.

I attempted to uninstall 3.2 and show nothing under programs yet still get the same error message.

I am unable to post this anywhere else as I keep getting that my user name and password are invalid..

I need these documents to be opened for my tax preparations.
Comment 1 Raphael Bircher 2012-01-25 09:21:27 UTC 
Looks like a spezific error and not like a general issue. The bug database is only for general issues. Please ask on http://user.services.openoffice.org/ This is the better place for issues like that.

I will close this issue as invalid.