Apache OpenOffice (AOO) Bugzilla – Issue 37109
Error message window from my OS when trying to print...
Last modified: 2017-05-20 11:31:45 UTC
I have a Draw file which always give an error when trying to print it out. I tried it a few times a few seconds ago and here's what happened: 1. Open the file. 2. Click the print button. 3. Do whatever you like, it doesn't matter in this case. 4. Click Print. 5. A error message window opens which is familiar for those who remember Windows 3.1. The error window is all white and there are two buttons. Since I have Swedish Windows 98 I don't know exactly the original English message, but it goes something like this: "An error occured in the program" or maybe "the program caused an error". Then it continues: "Selecting Ignore lets you continue your work in a new file. Select Close to cancel.If you select Close you will lose unsaved data". There are two buttins: Close, Ignore. 6. Now yuo can't click anything on your desktop, except those two buttons. Not even Ctrl-Alt-Delete works! 7. Click one of the buttons. For Ignore, goto step 12. For Close, goto the next step. 8. I clicked Close which cause the error message window to disappear. Now the Windows 98 standard error message window occurs. I don't know the exact phrases in English, but I will include it as a bitmap or jpg or whatever. I am sure you will recognize it, even if it's in Swedish. The most common Windows 98 error and it's not the famous bluescreen. 9. I actually restarted OOO Draw by reopening that file of mine. The same result every time until it suddenly seems to work. The printer starts to feed paper. However it just feeds the paper through the printer without printing anything. 10. I try it a couple of more times until I find that the Windows 98 standrad error message window is still open, so I close it and try again. Now it really seems to work. The paper is feeded into the printer and it's printing! 11. I look at the paper and I find that it doesn't look like it's supposed to. The text should be "Sökt 2004-11-12" but instead of "sökt" it is "s.kt". Besides, the font looks like a simplified ACAD font, if you understand what I mean. It doesn't look like the bold tahoma font it is supposed to at all. Goto step 14. 12. I click the Ignore button, but nothing seems to happen, but after clicking Ignore maybe 20 times or so, the error message window disappears and the printer starts feed paper and print. I look at the paper and I find that it looks great. 13. It now seems like I can print it out many times, but I have to click Ignore a lot of times every time I want to print it out. 14. That's all, folks... OS: Windows 98 First Edition (April 1998 I think) Printer: HP 710C OOo 1.1.2.
Created attachment 19217 [details] This is the file that cause the error message when I try to print it out.
Created attachment 19218 [details] This is a picture of "the Windows 98 standard error message"
I would also include a picture of the error message window described in step 5, but it proved to be impossible, since nothing worked when it appeared on the screen (except the message window's own button "Close" and "Ignore"). Print Screen didn't work and I even tried with a special Window capture program called MWSnap 3. That didn't work either, however it worked for the Windows 98 standard error message window that showed up when the white error message window was closed... I guess I have to buy a digital camera or something. That would have done the job in this case...
Not reproducible her on WinXP. Reassinged to Christian. Please have a look on your Win98. Thanks.
I have that the last entry was in November and that this issue is OOo-1.1.2 related .... Have you tried a newer version of OOo like 1.1.3, 1.1.4 or some 1.9.xx builds? Does this error occur there also? Or have you tried to update your printer driver? I cannot confirm this with OOo-1.1.4 under SuSE 9.1 ... :(
About my printer driver: The latest driver for my printer (HP Deskjet 710C) is the one I already have: 10.3, released in 1998. http://h10025.www1.hp.com/ewfrf/wc/softwareList? lc=sv&lang=sv&cc=se&product=59307&dlc=sv&os=20 The error occurs in 1.1.3 and I upgraded to 1.1.4 a few minutes ago and ran some tests. I got the same error, however. I would guess that this error is Windows 98 only. Here is some additional information. If you look at the file "Stämpel SÖKT.sxd" you can see the text "SÖKT 2005-01-11". The numbers are, of course, today's date and it is done with a date field. Trying to print it out from 1.1.4 failed just the same way as I am used to from previous versions. Then I removed that date field and entered the date manually. I printed it out again and this time there was no error! So it seems like it's kind of date field related in some way. I hope this helps further.
thackert -> guraknugen: Is your printer driver the one in your language (Norwegian?, Swedish? I am not sure about ... :( ) or have you tried to install the original, english driver for your printer? I know, that in my language - German - the HP driver are as buggy as can ... :( So I would recommend to try the English version of the driver first ... Another thing is: When you try to print this out, is your file in view mode or in edit mode? I seem to remember that - if it is the last - it could cause problems, too. If so: Could you switch to view mode before printing? Does it change anything?
I had the Swedish printer driver, but I uninstalled it and installed the English version. Result: Same as before. I also tried view mode. Result: Same as before. Another thing I tried was to send the file to FinePrint instead of the printer. FinePrint as a program that act as a printer, making it possible to "print" to a file in formats like jpeg, bmp, tiff etc. It's also possible to print from within FinePrint, and when I did that I got the same problem again... so obviously OpenOffice Draw does something that my Printer doesn't like at all... In FinePrint I also saved the printed file as bmp, but it didn't look right, but I guess that's a FinePrint issue rather than a OpenOffice issue. And, as I mentioned before, the document contains a date field (Insert - Field - Date (variable)), and without it everything works fine.
I guess I didn't mention that when I sent the file to FinePrint instead of the printer I didn't get any errors. They occured when I tried to print the file from FinePrint. I also noticed some spelling errors in my last post, like "as" instead of "is", ut I am sure it's not impossible to figure out what I mean. I blame my keyboard. .. ;)
thackert -> guraknugen: Could you try to convert this document to an PDF file (File -> Export <or Export to PDF or something>) and to open it in Acrobat Reader to print it from there? Does this work? I am printing your document via OOo-2.0bc and it is working fine for me under SuSE 9.1 Linux ... ;) This could be another possibility to try the OOo-2.0bc to this if this functions better ... ;)
Well, since it's obvious that this is an "OpenOffice with Windows 98" error I don't think you ever can get this error in Linux. However, I tried to export to PDF and then print it out with Acrobat Reader and it worked fine. I don't what that tells us, but it certainly doesn't solve the problem since it just takes too much time to do this everytime... (c:
Now I can reproduce the bug on Win 98 At the moment it looks like that the document is broken. I'll make some more tests and ask another developer if the document is realy broken or not.
Set to new and change the target.
When I try to load the doc in the latest office The office freeze. Please have a look.
I removed some stuff from the xml document and it looks like the text (not the date field) triggers the freeze. It's most likely the combination of fo:font-family="Tahoma" style:font-family-generic="swiss" fo:font-weight="bold" for the "Sökt " text span.
I did some additional tests a few minutes ago, and it here's what I did: Tahoma - Bold - "Sökt "{Date field} -> Error Tahoma - Bold - "Sökt 2005-05-03" -> OK Tahoma - Norm - "Sökt "{Date field} -> Error Arial - Bold - "Sökt "{Date field} -> OK Times New Roman - Bold - "Sökt "{Date field} -> OK So it seems like the combination of Tahoma and using the date (variable) field fails, at least in Windows 98. When changing font only, everything worked fine, just like when only replacing the date field with plain text. Hope this helps. At least it helped me, since the use of the Tahoma font is not very important to me. I switched to Arial and now it works fine for me. But it really should work for ALL fonts, shouldn't it..? ;) By the way, I just read my first post in this issue and there I said that I was running 1.1.2. The tests I did today was with 1.1.4 which I have used for a long time now.
Considering the effort, the priority, the risk and our resource planning I've to retarget this issue to OOo Later.
Reset assigne to the default "issues@openoffice.apache.org".