Apache OpenOffice (AOO) Bugzilla – Issue 6111
Unable to launch soffice : access violation
Last modified: 2002-10-16 12:53:44 UTC
On a NT4 SP6 (I already tried to reinstall SP6), I tried a network installation of 0oo 1.0. It was fine, but it doesn't run any more. I try to repair it, to suppress and reinstall it (I suppressed Application Data directory in user profile as well). But it's impossible. Even a local installation of Ooo can't be launched, whatever program I try (quicklaunch, oocalc, soffice...) This is a major bug, since this user can't open its Ooo documents any more ! (but to be honest, I fear it comes from NT, even if it was never infected and if I reinstalled the SP6 ) There was no problem during the installation (the log say "0 error"). I tried to install&lauch it as administrator and as user, same result : Dr Watson show me an exception : access violation. Here is the content of drwtsn32.log (in french but it's easy to understand) Une exception d'application s'est produite| :^M App| : (pid=148)^M Quand| : 6/25/2002 @ 10:20:20.930^M Numéro d'exception| : e06d7363 ^M ()^M ^M *----> Informations système <----*^M Nom ordinateur| : xxxxxxxx^M Nom utilisateur| : xxxxxxxxx^M Nombre de processeurs| : 1^M Type de processeur| : x86 Family 6 Model 5 Stepping 2^M Version Windows| : 4.0^M Numéro actuel| : 1381^M Service Pack| : 6^M Type actuel| : Uniprocessor Free^M Organisation enregistrée| : xxxxxxxxxxxxxx^M Propriétaire enregistré| : xxxxxxxx^M ^M *----> Liste des tâches <----*^M 0 Idle.exe^M 2 System.exe^M 20 SMSS.exe^M 24 CSRSS.exe^M 34 WINLOGON.exe^M 40 SERVICES.exe^M 43 LSASS.exe^M 68 SPOOLSS.exe^M 91 RPCSS.exe^M 101 PSTORES.exe^M 104 mstask.exe^M 134 NDDEAGNT.exe^M 127 EXPLORER.exe^M 69 LOADWC.exe^M 125 mozilla.exe^M 148 soffice.exe^M 62 DRWTSN32.exe^M 0 _Total.exe^M ^M (01100000 - 01100000) ^M (77f70000 - 77fd0000) dll\ntdll.dbg^M (00230000 - 00230000) ^M (77dc0000 - 77dff000) dll\advapi32.dbg^M (77f00000 - 77f61000) dll\kernel32.dbg^M (77e70000 - 77ec5000) dll\user32.dbg^M (77ed0000 - 77efc000) dll\gdi32.dbg^M (77e10000 - 77e67000) dll\rpcrt4.dbg^M (75740000 - 75748000) dll\wsock32.dbg^M (776b0000 - 776c4000) dll\ws2_32.dbg^M (78000000 - 78044000) ^M (776a0000 - 776a7000) dll\ws2help.dbg^M (77720000 - 77731000) dll\mpr.dbg^M (77b20000 - 77bd7000) dll\ole32.dbg^M (10000000 - 10000000) ^M (1c200000 - 1c200000) ^M (1c800000 - 1c800000) ^M (77c40000 - 77d80000) dll\shell32.dbg^M (716b0000 - 7173a000) COMCTL32.dbg^M (003e0000 - 003e0000) ^M (00410000 - 00410000) ^M (1cb00000 - 1cb00000) ^M (00450000 - 00450000) ^M (00490000 - 00490000) ^M (004e0000 - 004e0000) ^M (00530000 - 00530000) ^M (1c600000 - 1c600000) ^M (1c900000 - 1c900000) ^M (77c00000 - 77c18000) drv\winspool.dbg^M (76ac0000 - 76ac5000) dll\imm32.dbg^M (00b90000 - 00b90000) ^M (77d80000 - 77db3000) dll\comdlg32.dbg^M (00bb0000 - 00bb0000) ^M (00bd0000 - 00bd0000) ^M (00be0000 - 00be0000) ^M (00bf0000 - 00bf0000) ^M (00c00000 - 00c00000) ^M (00c10000 - 00c10000) ^M (00c20000 - 00c20000) ^M (00c40000 - 00c40000) ^M (01ce0000 - 01ce0000) ^M (01e00000 - 01e00000) ^M (01f30000 - 01f30000) ^M (01f50000 - 01f50000) ^M (02090000 - 02090000) ^M (020c0000 - 020c0000) ^M (02100000 - 02100000) ^M (1d800000 - 1d800000) ^M (02110000 - 02110000) ^M (1ca00000 - 1ca00000) ^M (1d400000 - 1d400000) ^M (022d0000 - 022d0000) ^M (022e0000 - 022e0000) ^M (1d290000 - 1d290000) ^M (1d500000 - 1d500000) ^M (024d0000 - 024d0000) ^M (1d380000 - 1d380000) ^M (02510000 - 02510000) ^M (1db00000 - 1db00000) ^M (1de00000 - 1de00000) ^M (02570000 - 02570000) ^M (025f0000 - 025f0000) ^M ^M Etat de vidage Thread Id 0x47^M ^M eax=0012f9e4 ebx=00000000 ecx=ffffffff edx=0012fa74 esi=0012fa04 edi=0012fa74^M eip=77f1d479 esp=0012f9e0 ebp=0012fa34 iopl=0 nv up ei pl zr na po nc^M cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246^M ^M ^M fonction| : RaiseException^M 77f1d45c 83c604 add esi,0x4^M 77f1d45f 8bc1 mov eax,ecx^M 77f1d461 49 dec ecx^M 77f1d462 85c0 test eax,eax^M 77f1d464 75ef jnz RaiseException+0x46 (77f1d455)^M 77f1d466 eb07 jmp RaiseException+0x60 (77f1d46f)^M 77f1d468 c745c000000000 mov dword ptr [ebp-0x40],0x0 ss:0102e43a=????????^M 77f1d46f 8d45b0 lea eax,[ebp-0x50] ss:0102e43a=????????^M 77f1d472 50 push eax^M 77f1d473 ff15b4c3f377 ds:77f3c3b4=77f990ac call dword ptr [GetDateFormatW+0x4b8f (77f3c3b4)]^M FAUTE ->77f1d479 5e pop esi^M 77f1d47a 8be5 mov esp,ebp^M 77f1d47c 5d pop ebp^M 77f1d47d c21000 ret 0x10^M ^M *----> Parcours arrière de la pile <----*^M ^M FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name^M 0012fa34 7800a6ff e06d7363 00000001 00000003 0012fa68 kernel32!RaiseException ^M 0012fa74 004e3dac 0012facc 00513248 00bafe94 02568dd0 !CxxThrowException ^M ^M *----> Vidage brut de la pile <----*^M 0012f9e0 00 1e 03 78 63 73 6d e0 - 01 00 00 00 00 00 00 00 ...xcsm.........^M 0012f9f0 79 d4 f1 77 03 00 00 00 - 20 05 93 19 cc fa 12 00 y..w.... .......^M 0012fa00 48 32 51 00 a6 ca 41 00 - 40 fa 12 00 0a 24 23 00 H2Q...A.@....$#.^M 0012fa10 b0 83 a9 00 80 fa 12 00 - 00 00 00 00 6f 1f 0a 02 ............o...^M 0012fa20 b0 83 a9 00 94 fe ba 00 - ec fa 12 00 04 fb 12 00 ................^M 0012fa30 00 00 00 00 74 fa 12 00 - ff a6 00 78 63 73 6d e0 ....t......xcsm.^M 0012fa40 01 00 00 00 03 00 00 00 - 68 fa 12 00 94 fe ba 00 ........h.......^M 0012fa50 60 8f a9 00 63 73 6d e0 - 01 00 00 00 00 00 00 00 `...csm.........^M 0012fa60 00 00 00 00 03 00 00 00 - 20 05 93 19 cc fa 12 00 ........ .......^M 0012fa70 48 32 51 00 04 fb 12 00 - ac 3d 4e 00 cc fa 12 00 H2Q......=N.....^M 0012fa80 48 32 51 00 94 fe ba 00 - d0 8d 56 02 00 00 00 00 H2Q.......V.....^M 0012fa90 48 fb 12 00 d6 54 82 1c - 4c 00 00 00 eb 54 82 1c H....T..L....T..^M 0012faa0 f8 e3 85 1c 2c fb 12 00 - d6 54 82 1c f8 e3 85 1c ....,....T......^M 0012fab0 fd ff 83 1c 94 fe ba 00 - 02 00 00 00 2c fb 12 00 ............,...^M 0012fac0 18 f8 50 1d 2c fb 12 00 - 00 e4 85 1c 58 b2 56 02 ..P.,.......X.V.^M 0012fad0 00 00 00 00 05 00 00 00 - f8 e3 85 1c 28 fb 12 00 ............(...^M 0012fae0 e0 05 f4 01 dc 05 f4 01 - 00 00 00 00 8c 8b 56 02 ..............V.^M 0012faf0 00 00 00 00 84 fa 12 00 - 70 fb 12 00 4a db 50 00 ........p...J.P.^M 0012fb00 12 00 00 00 02 00 00 00 - f2 f3 65 1d 00 00 00 00 ..........e.....^M 0012fb10 58 b2 56 02 bc fd 12 00 - d8 09 56 02 b8 fc 12 00 X.V.......V.....^M ^M Etat de vidage Thread Id 0x41^M ^M eax=00000000 ebx=0179fe6c ecx=00139e50 edx=00000000 esi=7ffdf000 edi=0179fe8c^M eip=77f782cb esp=0179fe48 ebp=0179fe9c iopl=0 nv up ei pl nz ac pe cy^M cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000213^M ^M ^M fonction| : NtWaitForMultipleObjects^M 77f782c0 b8c4000000 mov eax,0xc4^M 77f782c5 8d542404 lea edx,[esp+0x4] ss:0269e84f=????????^M 77f782c9 cd2e int 2e^M 77f782cb c21400 ret 0x14^M 77f782ce 8bc0 mov eax,eax^M ^M *----> Parcours arrière de la pile <----*^M ^M FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name^M 0179fe9c 77e79de5 00000002 0179fec4 00000000 00002710 ntdll!NtWaitForMultipleObjects ^M 0179fef8 77e79e31 00000001 0179ff60 00002710 00000040 user32!MsgWaitForMultipleObjectsEx ^M 0179ff14 0023ee31 00000001 0179ff60 00000000 00002710 user32!MsgWaitForMultipleObjects ^M ^M *----> Vidage brut de la pile <----*^M 0179fe48 6b ce f1 77 02 00 00 00 - 6c fe 79 01 01 00 00 00 k..w....l.y.....^M 0179fe58 00 00 00 00 8c fe 79 01 - c8 fe 79 01 00 00 00 00 ......y...y.....^M 0179fe68 c4 fe 79 01 64 00 00 00 - 88 00 00 00 c8 cd f3 77 ..y.d..........w^M 0179fe78 a8 ff 79 01 d4 2c fa 77 - 60 d8 fa 77 ff ff ff ff ..y..,.w`..w....^M 0179fe88 4c ff 79 01 00 1f 0a fa - ff ff ff ff 00 00 00 00 L.y.............^M 0179fe98 01 00 00 00 f8 fe 79 01 - e5 9d e7 77 02 00 00 00 ......y....w....^M 0179fea8 c4 fe 79 01 00 00 00 00 - 10 27 00 00 00 00 00 00 ..y......'......^M 0179feb8 02 1c e7 77 8f 19 e7 77 - d5 1e e7 77 64 00 00 00 ...w...w...wd...^M 0179fec8 88 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M 0179fed8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M 0179fee8 00 00 00 00 00 00 00 00 - 44 d0 fd 7f 88 00 00 00 ........D.......^M 0179fef8 14 ff 79 01 31 9e e7 77 - 01 00 00 00 60 ff 79 01 ..y.1..w....`.y.^M 0179ff08 10 27 00 00 40 00 00 00 - 00 00 00 00 10 27 00 00 .'..@........'..^M 0179ff18 31 ee 23 00 01 00 00 00 - 60 ff 79 01 00 00 00 00 1.#.....`.y.....^M 0179ff28 10 27 00 00 40 00 00 00 - 00 00 00 00 b8 2f ba 00 .'..@......../..^M 0179ff38 b8 ff 79 01 10 9f a8 00 - 00 00 00 00 b8 37 23 00 ..y..........7#.^M 0179ff48 00 00 00 00 85 37 23 00 - 0d a3 c4 00 90 9f a8 00 .....7#.........^M 0179ff58 a9 a7 c4 00 ce a7 c4 00 - 64 00 00 00 6c ff 79 01 ........d...l.y.^M 0179ff68 b8 2f ba 00 0a 00 00 00 - 00 00 00 00 5b 9f c4 00 ./..........[...^M 0179ff78 b8 2f ba 00 10 9f a8 00 - 25 35 23 00 b8 2f ba 00 ./......%5#../..^M ^M Etat de vidage Thread Id 0x54^M ^M eax=780037c5 ebx=00000000 ecx=00000000 edx=00000000 esi=000000b8 edi=00000000^M eip=77f782db esp=01dff5c8 ebp=01dff5ec iopl=0 nv up ei pl zr na po nc^M cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246^M ^M ^M fonction| : NtWaitForSingleObject^M 77f782d0 b8c5000000 mov eax,0xc5^M 77f782d5 8d542404 lea edx,[esp+0x4] ss:02cfdfcf=????????^M 77f782d9 cd2e int 2e^M 77f782db c20c00 ret 0xc^M 77f782de 8bc0 mov eax,eax^M ^M *----> Parcours arrière de la pile <----*^M ^M FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name^M 01dff5ec 77f04f37 000000b8 ffffffff 00000000 77f0c32c ntdll!NtWaitForSingleObject ^M 01dff610 0023a3ae 000000ac 01dff644 01dff678 00000001 kernel32!WaitForSingleObject ^M ^M *----> Vidage brut de la pile <----*^M 01dff5c8 a0 cc f1 77 b8 00 00 00 - 00 00 00 00 00 00 00 00 ...w............^M 01dff5d8 8b 17 f0 77 44 f6 df 01 - 00 00 00 00 00 00 00 00 ...wD...........^M 01dff5e8 9c 8d f9 77 10 f6 df 01 - 37 4f f0 77 b8 00 00 00 ...w....7O.w....^M 01dff5f8 ff ff ff ff 00 00 00 00 - 2c c3 f0 77 b8 00 00 00 ........,..w....^M 01dff608 ff ff ff ff 00 2f ba 00 - 10 15 ba 00 ae a3 23 00 ...../........#.^M 01dff618 ac 00 00 00 44 f6 df 01 - 78 f6 df 01 01 00 00 00 ....D...x.......^M 01dff628 fc 14 ba 00 e8 14 ba 00 - 00 00 00 00 00 00 00 00 ................^M 01dff638 00 00 00 00 00 00 00 00 - b8 00 00 00 03 01 00 00 ................^M 01dff648 00 00 00 00 00 00 00 00 - 00 00 00 00 b8 00 00 00 ................^M 01dff658 00 00 00 00 00 00 00 00 - 00 00 00 00 b8 ff df 01 ................^M 01dff668 be ce f1 77 00 00 00 00 - 00 00 00 00 42 97 20 1c ...w........B. .^M 01dff678 00 2f ba 00 e8 14 ba 00 - e8 14 ba 00 da ad 10 01 ./..............^M 01dff688 fc 14 ba 00 10 15 ba 00 - 00 00 00 00 e8 14 ba 00 ................^M 01dff698 b8 ff df 01 20 a0 a8 00 - 00 00 00 00 00 00 00 00 .... ...........^M 01dff6a8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M 01dff6b8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M 01dff6c8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M 01dff6d8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M 01dff6e8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M 01dff6f8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................^M ^M Etat de vidage Thread Id 0x9b^M ^M eax=780037c5 ebx=0279fe44 ecx=01f173c0 edx=00000000 esi=7ffdf000 edi=00000000^M eip=77f782cb esp=0279fe20 ebp=0279fe74 iopl=0 nv up ei pl nz ac pe cy^M cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000213^M ^M ^M fonction| : NtWaitForMultipleObjects^M 77f782c0 b8c4000000 mov eax,0xc4^M 77f782c5 8d542404 lea edx,[esp+0x4] ss:0369e827=????????^M 77f782c9 cd2e int 2e^M 77f782cb c21400 ret 0x14^M 77f782ce 8bc0 mov eax,eax^M ^M *----> Parcours arrière de la pile <----*^M ^M FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name^M 0279fe74 77e79de5 00000002 0279fe9c 00000000 ffffffff ntdll!NtWaitForMultipleObjects ^M 0279fed0 77e79e31 00000001 0279ff38 ffffffff 00000040 user32!MsgWaitForMultipleObjectsEx ^M 0279feec 0023ee31 00000001 0279ff38 00000000 ffffffff user32!MsgWaitForMultipleObjects ^M ^M
I take this
More information are necessary: Have you installed as Administrator with the switch /net? Install in a inst_dir e.g. Program. Every user has to start the setup from <OOo_inst_dir>/program to make a workstation installation in his own user-directory, this takes only few Space.
yes I did, and the network installation runs fine for 20 other clients (with a workstation setup on each) the main ooo directory is on a SMB share on the Linux server (mounted on S:), the workstation setup is on "C:\Program Files..."
Sorry, I was in the vacation therefore I announce myself only now. Which is the difference between the one and 20 others clients where the Office works fine? Are there hardware differences? Which hardware and driver are present? Possibly it is because of the attempt to deinstall the SP6.
If I remember well, I changed the computer to be able to install OpenOffice ! No idea where can be the previous one, maybe I'll send some news when I'll find it again.
No further information since 2002-08-21, therefore closed.